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Have Questions ?

Shipping

1. What are your shipping options?

- For now we only offer standard Shipping and soon we will add expedited, and same-day shipping options to cater to your needs
Delivery times vary based on your location and chosen method.
FREE Shipping available for orders over 500$..

2. Where do you deliver ?

- We deliver Worldwide except countries that are Restricted.

3. Can i change my shipping address after placing an order ?

- We apologize, but we are unable to allow any shipping address changes once an order is placed.

Returns

1. What is your return policy?

- We invite you to bring the product you wish to return or exchange to the country of purchase, in original unworn condition with original documentation including: sales receipt, tags attached, and undamaged packaging, including, but not limited to, dust bag, box. You have 14 days from the date of purchase to return it to one of our boutiques
If you are in another country and cant get the product to our boutiques, contact us for more details on our international return policy. Please note that merchandise that has been altered, sale items, and markdown items are not returnable.
Refunds will be issued in the original form of payment.
Please note that cash, debit card, and travelers check purchases will be refunded via check in the mail..

Payments

1. What payment methods do you accept?

- We accept major credit cards, PayPal, and other secure payment options
Your information is always protected..

2. Which methods are used to ensure secure payment ?

- Payments are made via a recognized secure gateway in compliance with industry security standards.

Account

1. How can I create an account?

- On any page within LUNADELUXO.com, click the icon at the top right corner of the page
Simply enter your email address and the required information on the following form.
When you are finished, click “Register” to create your account. By signing into your account, you can: • Track your orders; • Change your account information; • Change your password; • Save multiple addresses;.

2. How can I contact Luna ?

- LUNA Customer Care is available 24 on 24 Please email us, or send us a message on social media. Always here to answer.

3. How do i access my account ?

- To access the My Account section, enter your email and password into the “Log In” window.

4. What should i do if i forget my password ?

- Please click ( the Forgot Your Password? ) link appearing down on login page
You will automatically receive an e-mail prompting you to create a new password..

Product Information

1. How do I know if a product is in stock?

- Product availability is updated in real time
You can check stock levels on checkout page before proceeding to payment..

2. How can i add a gift message to the order ?

- just add it in the note section and write beside it gift message and we will add it to your order.

3. Can i have a product authenticated by LUNA ? ?

- Authentication of products is not a service offered by LUNA
Authenticity is only guaranteed if the product has been purchased from our website..